I have tried with three different smart cards, all of which operate on other computers, none on mine. Instead, it simply says "connect a smart card." Now, though, when windows security prompts me to select a smart card device, there is no option.
Then a box pops up from Windows Security asking me to select a smart card device, I click the only option Typically whenever I access a website that needs my CAC (email, DTS, etc), it prompts me to select my name from a list of credentials, which I do. Windows Security seems to have randomly stopped recognizing my CAC reader, this happened early September. Windows Security is no longer recognizing my CAC reader (Smart Card reader) And while reimage/replacement seems to work, I have 70 potential users affected by this and I don't know why.
I have updated drivers and uninstalled/reinstalled through device manager, reinstalled ActivClient drivers, run sfc scan, nothing seems to make this go away while maintaining functionality. I have rolled back the regular update on one user KB4601056 but the issue remained after a reboot. The affected users are able to work overall, but it's becoming a nuisance to have to hide the popup as canceling out doesn't make it go away. Disabling in the GPO doesn't work at all and the message keeps coming up. Credentials for the affected users I'm working with have been web cleared, and browser caches cleared as well. The current test I'm conducting is turning off the Smart Card service in services to see if that at least stops the popup messages. Windows Hello is not deployed to our users, smart cards are being used to access government websites Some use ActivClient for online credentialing which doesn't require a reader or smart card. I will also point out that not all my users experiencing this use smart card readers, but are being prompted nevertheless. There are a couple users who have received replacement computers and in the reimaged machines there has not been any issues with the readers. I have done a lot of searching and most of the fixes involve disabling the Smart Card reader in the GPO or other extreme measures, but I need the readers to work. Recently we deployed some MS updates to our users KB4601056, KB4601315, KB4601395 and anyone using a smart card reader is now being prompted regularly to connect a smart card device.
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